Types of Referrals

There are a number of referrals you can make to Duke EAP. The type of referral you choose is based on the specific situation you are experiencing with your employee.
  1. Supervisor Suggested Referral to Duke EAP:

    At the point you first recognize your employee is exhibiting work performance and/or work behavioral problems, suggest Duke EAP as a resource for your employee.

  2. Supervisory Referral to Duke EAP:

    A supervisory referral is made in instances when negative job performance and/or behavior:
    1. has been identified by the supervisor/manager;
    2. has been clearly documented with expectations for improvement clarified;
    3. has been communicated verbally and in writing to the employee by the supervisor/manager, and
    4. has not improved within the time frame agreed upon by the supervisor and employee.


  3. Mandatory Supervisory Referral to Duke EAP:

    If an employee violates a company policy (e.g., Drug and Alcohol Policy), he/she is usually required to seek assistance through Duke EAP. An employee's compliance with Duke EAP recommendations is usually a condition of the employee's continued employment. For clarification of your company's policy related to Mandatory Supervisory Referrals, consult your Human Resources Department.






Duke Occupational Mental Health Programs
Duke Employee Assistance Program, a component of Duke OMHP
Division of Occupational and Environmental Medicine
Department of Community and Family Medicine